Member Cancellations / Upgrades / Downgrades

Effective date: July 9th, 2021

Please read these instructions carefully.

 

To cancel a current membership please follow these steps:

  1. Simply login with your email and password at  www.heatheralaine.com/login 
  2. When in your dashboard, click on the circle next to the “Take A Class” button and your menu will drop down.
  3. Click on Settings.
  4. At top right you will see ‘Billing Info’... Click on that and you will see the button to cancel next to your current membership.

Note that if you cancel after you have paid for that month, you will have access to your membership portal until the end of the month. When you cancel, Kajabi will give you your end date.

No refunds will be issued.

 

To upgrade your membership…

NOTE: When downgrading or upgrading, you should use the same account email and password that you originally used to set up your membership.

Ideally you upgrade at the end of your membership billing cycle -- right before the next one starts. The cycle is based on the day of your purchase. 

If you want to change your membership in the middle of a billing cycle, please contact [email protected] for a special coupon code.

UPGRADING from Basic ($37) to Starter ($77):

  • Please cancel your Basic Membership first (per instructions above) and then purchase a Starter Membership.

 

UPGRADING from Starter ($77) to a Bundle ($107):

  • Please cancel your Starter Membership and purchase a Bundle. If you have already paid for Starter Membership and you want to switch to a Bundle, please contact Heather for a special coupon code.

 

UPGRADING from any level to All-Access Membership:

  • Please cancel your current membership and purchase an Unlimited Membership.

 

To downgrade your membership…

As with all memberships, you can cancel anytime and you will still have access until the end of the month you have paid for -- based on your billing cycle.

When you cancel, Kajabi will give you your end date.

If, for example, you have a Bundle Membership and you want to switch to Starter or Basic, then you can do so by FIRST cancelling your Bundle (which you will still have access to until the end of the month), and SECOND purchase your Basic or Starter Membership at the beginning of the following month.

STRICT NO REFUND POLICY.